Frequently Asked Questions

What can a landlord do if he/she cannot get their gas appliances checked due to unhelpful tenants?

This has become more of a common problem, which can lead to a landlord possibly contravening the Gas Safety (Installation & Use) Regulations 1998. In this situation, a landlord would have to demonstrate that he/she has made all efforts to discharge their responsibilities. This can be achieved by keeping a detailed record of attempts to gain access – such as using recorded delivery of letters and personal visits to the property. These efforts to gain access do not include forced entry to property.

If you install a new boiler in a landlord’s property which recently had a landlord inspection carried out, would I have to complete a new Landlord Record form?

A new appliance is exempt from a Landlord’s Record Form for the first 12 months of its life, so there would be no requirement to issue a new Form.

My radiators have cold spots – what should I do?

Cold spots are caused by air pockets and a build-up of rust and sludge inside your radiators and are noticeable when your central heating is on. To help prevent these, you should consider having your system power-flushed. Contact us for more details.

My heat / hot water isn’t working – what simple steps should I take before phoning Fusion?

Check that your gas is turned on / you have oil in your tank. If you have a pre-paid gas meter makes sure it is displaying ON when you register more credit on to it. If you run out of gas, you must reset your meter and reset your boiler.

Check that you have a power supply to your appliance; you can usually tell this by the indicator lights on your programmer and room stat being on. Also check that the isolator switch at your boiler is switched on.

Check that the system pressure is ok. The boiler usually has a gauge on the front of it which should be reading between 1 & 1.5 when the system is cold. This will rise to approx 2 when you have your heating running.

Do not cover your room thermostat with anything as this will affect your ability to control the temperature of your house (usually shutting off the boiler before reaching the desired temperature).